Poor layout, poor groundskeeping, sparse amenities, audio issues.

This was the first time SNW was hosted at this venue, but it appears as though the people running the SNW event, are not very good at logistics, or perhaps the venue did not provide much support. The location of the stages was pretty bad, and traveling between them was a pain. They had the VIP "lounge" entrance bottlenecked down to just 3 lanes. Going from one side of the main stage to the other, you had to climb stairs that were also overcrowded. The VIP viewing areas were off to the side of the stage. Cheaper tickets had a better view. There were next to no seating options for VIP to take a rest. The few seats there were, were always occupied every time i walked passed them. I had to find the general "Garage" area to lay down and rest from the extreme heat. Which brings me to my next point, there was next to no dedicated shaded areas and the ones that were, were also so crowded and occupied, some people were just screwed. 90,000 people attended this concert. The shaded and seating areas probably accomodated 1,000 people at most. The side stages (spiral and diablo) had audio issues. I don't care how popular a band is, every stage should have the same treatment to audio, so the listeners can enjoy a concert they spend 400 to 1,800 dollars on. Sound issues are unacceptable at a concert. The audio is the whole point. They had staff handing out water bottles at some of the stages. I managed to get one of them. That to me, should be bare minimum care for attendees, not considered a "bonus". To get ice cooled water, you had to pay for it. The VIP toilet stalls ran out of toilet paper and were not restocked. The only thing that i considered great about this concert "festival" was the large screens on the sides of the stages that were of good pixel density. I would not attend this festival again, if the logistics remain this bad. There was nearly no grass to sit on, it was either concrete, asphalt, rocks, or a mixture of dead grass and rocks. My feet were absolutely killing me. I had on a brand new pair of Puma shoes, that felt really great to walk in, but standing on hard surfaces all day from 10am to 12pm, was brutal. I would like a partial refund for the audio issues alone.